Stuart Road Clinic

Stuart Road Clinic 2022-11-21 Person 2 5 0

I have been on a waiting list for an ASD diagnosis for 2+ years and it took almost a year before that of being passed from one department to another because the last person to see me said "I think it's bi polar" then that team would say "no your have a personality disorder" only to be passed to another department. On my worst days I was told that "we don't want you to hurt yourself" but was only provided phone numbers to crisis cafes, and I was unable to get any actual help at the point I needed it unless I had hurt myself but at that point I would of been "A&E's problem". And to top all that off, I am constantly not receiving letters about appointments and or other information being sent to me because of continuous admin errors.

These issues can be solved by having more staff, the mistakes I've been made to suffer through are all down to staff being overworked and or departments understaffed.

Stuart Road Clinic 2022-11-21 Person 3 5 0

Because I don’t feel that I’ve actually been listened to about my issues

Listened to me properly as I’ve been asked for your help for 5 years now and I’m still at square 1

Stuart Road Clinic 2022-11-21 Person 2 5 0

i’m not sure what question you mean but i don’t believe i received fair care and i don’t feel like i was properly looked after. the nurse i had wasn’t very helpful and went on a 5 minute rant about the use of recreational drugs even though i told him i hadn’t used anything in months. he also kept staring at my boyfriend while i was attempting to talk to him and giving him dirty/weird looks.

actually let me see a psychiatrist instead of a nurse when realistically i need a diagnosis not a safety plan as they don’t work for me. don’t just fob me off to the DBT-A team when i was supposed to be seeing adult mental health more than once as far as i was aware

Stuart Road Clinic 2022-11-21 Person 1 5 0

I don’t wasn’t helped or listened too. Trying to get help has made me more unwell If the service cannot cope and offer help, they should be honest and not imply it is service users fault for needing the wrong things, or denying our needs.

Listened to me from the start and treating me like an intelligent person who knew what I needed. Not gaslighting is by saying services which are available are actually impossible to get referred to. Listening to the views of GP and surgery CPN’s. Have compassionate and knowledgeable people on triage.

Stuart Road Clinic 2022-11-21 Person 5 5 0

After recent improv of mental health care I'm really looking forward for continuing my care with mental health team. Thank you

So far so good

Stuart Road Clinic 2022-11-21 Person 4 5 0

I felt good to begin with. But after being told If I don’t get on with the U&ME group course , which I tried for 4 weeks, I was told I will be referred back to the ‘team’ to offer me something else, like one to one counselling. I was then sent a letter discharging me from the service. So I’m back to square one !!! All I wanted was support , someone to talk to , etc. but because the u&ME group wasn’t for me , that’s it !!!! Cheers for that

You could do what you say. If you tell someone that the course they put you on isn’t for everyone and you can go back and they can find something else for you, then that’s what should happen !! Not be discharged

Stuart Road Clinic 2022-11-15 Person 5 5 0

Easy going and calm staff member.

Nothing

Stuart Road Clinic 2022-11-09 Person 5 5 0

Very happy with the service I have received for many years. The staff are always very efficient and very caring. They really seek to make you feel knowledgeable about your health.

Nothing I was very happy with everything.

Stuart Road Clinic 2022-10-19 Person 1 5 0

I went to my second appointment at St Mary’s about a month after my first appointment. From the first one I was told we had made a plan for my mental health care to start SCM and he was referring me then at this other appointment he decides to say “ oh I didn’t know we already agreed that” I’ll do it now but it will take long because there is a waiting list? So if he had done it at the first appointment like I was told he was going to maybe I’d already be in the que? I haven’t had any medication for literally 2 months now and no one is doing anything about ? It’s ridiculous

Actually do what they say they are going to do at the appointment and “ not forget” and make me go to kettering to say the exact same thing as the first time I went.

Stuart Road Clinic 2022-10-18 Person 4 5 0

I can t think of any negatives.all good

All good